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Home » Services » After-Sales & Support

Service

Find a Model | Upgrade Services | After-Sales & Support

After Sales Support

At Yiwu Jiecheng Construction Machinery Co., Ltd., we believe after-sales support for used construction machinery should be practical, transparent, and experience-based.
Rather than offering unrealistic guarantees, we focus on helping customers better understand their equipment, reduce operational risks, and use machines more efficiently throughout their service life.

Our after-sales support is built on years of hands-on experience in the used machinery industry and is designed to provide clear communication and reliable assistance at every stage after delivery.
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What Support We Provide

Machine Condition Clarification

We provide clear explanations of the machine’s current condition, working status, and recommended application range. This helps customers form realistic expectations and make better decisions during daily operation.

Operation & Usage Guidance

Based on different models and usage scenarios, we share practical operation and usage suggestions to help customers reduce unnecessary wear, improve efficiency, and extend service life.
 

Maintenance & Spare Parts Assistance

We assist customers in identifying suitable maintenance solutions and commonly used spare parts through our industry network, helping them choose practical options according to local conditions.

Technical Communication Support

If technical questions or issues occur during use, customers can contact us for experience-based communication. We help analyze possible causes and provide reference solutions or coordination support when needed.

Export & Logistics Follow-Up

After shipment, we continue to support customers with export documentation confirmation, logistics follow-up, and destination coordination, helping ensure a smoother delivery process.
 

Long-Term Service & Cooperation

For repeat customers and long-term partners, we provide continuous support including equipment selection advice, replacement planning, and market feedback, aiming to build stable and sustainable cooperation.

Service Scope Statement

As used construction machinery comes with different working histories and conditions, after-sales support is provided based on practical assistance and experience sharing rather than fixed or unconditional guarantees. Specific service scope may vary depending on machine condition, usage environment, location, and local service resources.

Get in Touch

Tell us what type of equipment you are looking for, your target market, and any specific requirements you may have. Our team will respond with relevant information and practical suggestions.
We focus on clear communication and realistic expectations, aiming to reduce sourcing risks for overseas buyers.
 

Yiwu Jiecheng Construction Machinery Co., Ltd.

Phone / WhatsApp: +86-19586408508
Email: guo@machbro.com
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Cost-Effective Used Heavy Equipment, Ready for Export

Large stock of used excavators and construction machinery available now. Professionally inspected, export-ready, and delivered to projects worldwide.
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 Phone: +86-19586408508
 Email: guo@machbro.com
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